Privacy Policy

AI Data Labs Tech ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us through our website, WhatsApp chatbot, and related services.

1. Information We Collect

When you interact with our services, we may collect the following information:

• Phone number — collected automatically when you message our WhatsApp chatbot
• WhatsApp display name — as provided by WhatsApp
• Messages and conversations — the content of messages you send to our chatbot
• Timestamps — when messages are sent and received
• Website usage data — standard analytics data when you visit our website (pages visited, browser type, device information)

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your queries and provide customer support via our WhatsApp chatbot
• To improve the quality and accuracy of our chatbot responses
• To analyze conversation patterns and improve our services
• To communicate important updates about our services
• To comply with legal obligations

3. Data Storage and Security

We take reasonable measures to protect your personal information:

• Conversations are stored on secure servers with restricted access
• We use encrypted connections (HTTPS/TLS) for all data transmission
• Access to personal data is limited to authorized personnel only
• We regularly review our security practices to ensure data protection

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service providers — with trusted third-party services that help us operate our chatbot (e.g., Meta WhatsApp Business API, OpenAI) under strict data processing agreements
• Legal requirements — when required by law, court order, or government regulation
• Business protection — to protect our rights, safety, or property when necessary

5. Data Retention

We retain your conversation data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time (see Section 7).

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential cookies — required for the website to function properly
• Analytics cookies — to understand how visitors use our website

You can control cookie preferences through your browser settings.

7. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Objection — object to the processing of your data for certain purposes
• Portability — request your data in a portable format

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Third-Party Services

Our services integrate with the following third-party platforms:

• Meta (WhatsApp Business API) — for message delivery. Subject to WhatsApp's Privacy Policy
• OpenAI — for AI-powered responses. Subject to OpenAI's Privacy Policy

We recommend reviewing their privacy policies to understand how they handle your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

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